1. What is IONI? IONI is an artistic water bottle brand that markets high-quality art insulated sports bottles designed by talented artists around the world. IONI believe in merging functionality with art to create unique, practical, and stunning products that stand out from the crowd.
2. What is the material used in IONI water bottles? IONI water bottles are made of double-walled food grade premium 18/8 stainless steel material, which provides great insulation for both hot and cold liquids.
3. Are IONI water bottles dishwashers safe? NO, we recommend handwashing our water bottles to prolong their lifespan.
4. How long can IONI water bottles keep liquids hot or cold? IONI water bottles can keep liquids HOT for more than 12 hours and COLD for more than 24 hours.
5. What is the capacity of IONI water bottles? IONI water bottles currently have capacities of 22oz and 24oz. We will add more bottle capacities soon.
6. How do I clean my IONI water bottle? You can clean your IONI water bottle by hand with soapy water.
7. Are IONI water bottles leak-proof? Yes, IONI water bottles are designed to be leak-proof.
8. Where are IONI water bottles manufactured? Our water bottles are created in the USA and manufactured in China.
9. Are IONI water bottles BPA free? Yes, all our water bottles are BPA free.
10. Can you keep IONI water bottles in the fridge? Due to the double wall vacuum insulation, the water inside will be protected from the temperature inside your fridge and will not change the temperature. If you want ice cold water, put some ice cubes inside your flask and notice how long it takes them to melt!
11. What is the warranty for IONI water bottles? We offer a limited lifetime warranty on all our water bottles.
12. How do I report problems with my IONI water bottle? If you have a problem with your water bottle, you can contact our customer support team via email at support@ionibottles.com.
13. Is IONI involved in any charitable causes? Yes, we support various charitable causes and aim to donate a portion of our profits to organizations that align with our values.
14. Is IONI a sustainable brand? Yes, we are committed to sustainability and continuously strive to reduce the impact on the environment through the use of environmentally friendly materials and practices.
15. Why is my IONI water bottle not staying cold? If your stainless-steel water bottle cannot maintain the temperature of your beverage long enough, you can either check the silicone valve and seal and replace it if needed. If the bottle insulation is a problem, you might need to get a new one.
16. How long do IONI water bottles last? IONI water bottles are reusable, which is one of our most important features. They can be used for years without degrading as average plastic bottles do.
17. What should you not put in an IONI water bottle? Stainless-steel water bottles are versatile when it comes to temperature but there are some drinks that you should not put in them. Three of those drinks are lemonade, hot tea, and hot milk. These drinks can either damage your water bottle or cause bacterial buildup inside.
18. Why can't you put soda in an insulated water bottle? The tight-fitting screw cap does an excellent job of keeping the gasses from escaping from the insulated water bottle - too good a job. And that's not a good thing when it comes to carbonated sodas. Carbon dioxide has nowhere to go, so a lot of pressure will eventually build up, which can ruin the seals in your bottle.
19. Why does my bottle smell musty? Vacuum insulated bottles often develop a musty odor over time. Luckily, there are some simple ways that you can get rid of an unpleasant odor in your insulated bottle. Wash your bottle after each use to prevent odors from building up. If this doesn't help, add baking soda or a baking soda solution to the bottle and let it sit.
20. Can I wash an IONI water bottle with hot water? NO, wash the bottle surface with cold or warm water to prolong its artwork.
21. What is the process of submitting artwork to IONI? You can submit your artwork to IONI by email us at support@ionibottles.com
Our Customer Service team works hard to ensure that all of your needs and inquiries are met with the friendliest and most professional service possible. Please contact us if you have concerns or comments, and we are delighted to help you.
